How to Shop?! - Questions and answers about the new ticket shop
In this list you will find answers to all questions that have occured in the past or that we ourselves consider very important. Just click on the following questions and you will jump to the respective answer. If you don’t find the right answer here, simply write to us at firstname.lastname@example.org or use the contact form at the bottom of this page.
ALL OUR EVENTS ARE FOR PARTICIPANTS OVER THE AGE OF 18 WITHOUT EXCEPTION!
2. Why should I register and create an account?
From this year you can also order as a guest. However, we still recommend that you register. This gives you a customer account in which you can view/change all orders and save your personal data/billing address for further orders.
3. How can I register?
To create a customer account, click -here- or open the ticket shop. Click on „Login“ at the top right and then click on „Create account“ under the login, or create it conveniently when ordering your ticket.
During the registration you enter your first name, last name and e-mail address and have to solve a small task. You will then receive an email. You must use the contained link to activate your customer account and save a personal password. You can then log into your customer account.
4. I forgot my password. What can I do?
Don’t panic! Under each login you will find a „Reset password“ link. Enter your email address that you used for the customer account. You will then receive an email from the ticket shop with instructions on how to set a new password. It does not work? Just get in touch with us: email@example.com
5. What is "timed batch pricing"?
In timed batches, tickets cost different prices, depending on the date. They get more expensive as the event approaches.
01.01.2021-31.01.2021 | SC Tickets = €50
01.02.2021-28.02.2021 | SC Tickets = €55
01.03.2021-31.03.2021 | SC Tickets = €60
It is possible, that all tickets are sold in the first time scales. It may happen, that there isn’t even a third time scale in case all tickets are already sold.
For FALLEN and Zombie Attack we use time scales for SC tickets. All other tickets have a constant price throughout the ticket sale.
6. How do I use vouchers?
You got a voucher from us? In our new ticket shop, voucher codes are mostly 16-digit number and letter combinations, which you can use to get a discounted ticket or a discount on your order. We will tell you exactly what your voucher will do and what you have to consider.
When you visit our ticket shop, you must first select the desired event. There you will find a field „Voucher code“ in the lower area with the heading „Redeem voucher“. Enter your voucher code and click on „Redeem voucher“.
7. What are early arrival tickets?
The early arrival ticket is a fee to cover additional costs that arise if you arrive before the first game day. Depending on the event, we offer the opportunity to come to the site up to 2 days before the start of the event and set up your own camp. An early arrival ticket is required until 23:59h on the day before the event.
8. How do I order tickets?
When you visit our ticket shop, you must first select an event. You may also land directly in an event via a link.
On the first page of the event, you will see all the tickets that can be ordered. For some tickets you have to meet special requirements. Therefore, please always read the respective ticket description carefully!
If you know what you want, select the desired quantities and click on „Add to shopping cart“. Your shopping cart will then be displayed in the upper area.
Do you have everything you need? Then click on „Checkout“.
Log in with your existing customer account, quickly create a new customer account if you don’t have one yet, or order as a guest.
In the next step, enter your billing information and enter your first name, last name and email address for each ticket. With a customer account you can save these entries for future orders.
IMPORTANT: Our tickets are personalized.
Each ticket contains the first name, last name and e-mail address of the participant.
If the name on the ticket does not match the name on the ID card and the name in the ticketshop, the ticket is invalid and participation in the events is not possible!
Decide on a payment method.
Check all entries again, correct them if necessary and the tickets are yours!
9. Which payment methods are available?
You can pay by bank transfer or PayPal.
When paying by bank transfer, you must complete your order completely. After placing your order, you will see our bank details and will also receive them again by email. When making the transfer, pay close attention to the correct purpose, otherwise we will not be able to allocate your payment to the correct order. When paying by bank transfer, it can take up to 14 days for your tickets to be sent to you.
When paying via PayPal, you will be forwarded directly to the PayPal website. After you have made the payment there, you will be sent back to the ticket shop. Your tickets are paid immediately. You can download them directly from the ticket shop and will also receive them by email.
Didn’t get any emails? Then please check your spam folder!
Isn’t there one? Then please get in touch with us: firstname.lastname@example.org
10. Are tickets in my card reserved for me?
11. How do I receive my tickets?
You will find a .PDF file with all the tickets in your order. You can also download all tickets individually.
You will also receive an email with your tickets.
If you paid by bank transfer, it can take up to 14 days before you receive your tickets by email.
If your e-mail inbox does not like attachments or you have ordered a large number of tickets, you will receive an e-mail with no tickets attached.
Whether with or without an attachment; the e-mail always contains a link to the ticket shop where you can download your tickets.
If you also order tickets for other people, they will receive their personal ticket to the e-mail address that you have given on their ticket.
12. Can I update or change my personal Data?
13. When does the ticket shop close?
You can buy tickets for FALLEN and Zombie Attack in our ticket shop up to and including April 19, 2023.
If all tickets are sold, the ticket sale ends automatically with the sale of the last ticket.
If there are tickets left until after April 19, 2023, there will be conpayment tickets in Mahlwinkel.
14. Do I need to print my ticket for Check-In?
You are welcome to print out your ticket or bring it digitally with you.
If you bring it with you digitally, you have to download your ticket before you come to Mahlwinkel.
Experience has shown that you will not have internet on site.
Please also bring your early arrival ticket with you, either printed out or offline if you have ordered one.
16. Am I allowed to resell or gift tickets?
To change your order, you must click on the link from one of our Ticketshop emails. If you have created a customer account, you can simply log into the ticket shop and select your order there. All ordered products will then be displayed in your order. Via „Edit details“ you can change each ticket to another person. After you have saved your changes, you can download the changed ticket using the „PDF“ button located in each row and then pass it on. The changed ticket is not automatically sent to the new person and the previous person is not informed about this change either!
The existing invoice cannot be created again!
If, during the check in, the name on the ticket does not match the name on the ID card and the name in the ticketshop, the ticket is invalid and participation in the events is not possible!
17. How do Ticket Jobber tickets work?
If you help with the set-up and / or dismantling, you get a discounted or even free ticket.
Just choose a Ticket Jobber ticket of your choice in the ticket store.
REQUIREMENTS: suitable physical condition, 6 hours of assembly/disassembly work daily, show up on time for all meetings.
Only set up or tear down Ticket Jobber tickets cost 50,00 €.
If you help with set up and tear down the ticket is free.
For FALLEN the following dates are valid:
SET-UP: 25th + 26th April 2023 from approx. 11:00 am.
DECONSTRUCTION: 01 + 02 May 2023 from approx. 11:00 am.
For the Zombie Attack the following dates apply:
CONSTRUCTION: 02 + 03 May 2023 from approx. 11:00 hrs.
DECONSTRUCTION: 07th + 08th May 2023 from approx. 11:00 am.
You will receive detailed information by e-mail after purchase.
18. What are the specifics regarding Covid?
The current state ordinance on the containment of the Covid pandemic applies at our events.
We reserve the right to introduce a mandatory Covid test at our events, should this make sense at the time of the respective event. We will inform you about this via all information portals and the checklist, which will be sent to you before the events.
19. Where do I get help?
If you’re reading this, you’re on the right track!
Do you still have questions?
Please just send us an email to email@example.com or use the contact form at the bottom of this page and give us any information that might help us to solve your problem.
Such as which event, order number, first/last name, e-mail address, date/time of the order,…
We can only resolve issues/answer questions sent to this email address. Requests via other channels (Facebook, WhatsApp, Telegram,…) cannot be processed by the Ticketshop team!
F1. How to do orders for big groups?
For the fast, convenient and almost automatic processing of the ticket special conditions, the large groups have to follow a certain procedure. All group tickets must be purchased via a group ticket store account.
IMPORTANT: Please do not order the free tickets at the same time! You will receive, after approval, voucher codes with which you can order the additional free tickets for free.
All large groups will receive detailed information about the individual steps automatically after the group concept registration with the Plot and Group Support Team at firstname.lastname@example.org.
It is therefore worth waiting until this has happened before purchasing group tickets.
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